Problems with my dongle

No, not that dongle (jeeesh, you people).

A couple of weeks ago the kindly folk at 3mobileBuzz sent me a 3 HDSPA modem dongle, which uses the 3 cellular network to access the internet at 3.6Mbps. It’s pretty quick, and when running at full speed with a good connection, it’s certainly faster access than you’ll get sharing Wi-Fi with fellow coffee fiends in any cafĂ©, and even quicker than the average home broadband connection.

Anyway, upon excitedly unwrapping my dongle I found that even though the instructions were idiot-proof and all the software was auto-installed from the device itself, I couldn’t connect from my iBook.

I tried several things, including downloading and installing different drivers and playing with the settings. Yet nothing, I repeat NOTHING, would bloody work. As usual, when technology fails me (or I fail it), I may have used a fair bit of blue language and banged the desk a couple of times. We all have our faults, get over it.

Then, in a PDF attached to an email from Sam at 3mobilebuzz, I discovered the solution to my dongle problems. I know, we all get emails promising a better dongle experience, but finally I got one not destined for my SPAM folder.

The solution was a case of ensuring that the Mac’s own settings were correct. Also – beware – I have to connect via OSX’s on-board internet connection facility, not the modem’s own pre-installed software (although you’ll need to install that anyway, as the drivers are needed). Below are the screen shots and a few hints about how I got up and running. Please note, in most cases the modem will work out-of-the-box on a Mac (using the modem’s own software), but myself and few other users have had issues. So maybe, if you’re experiencing similar frustrations, these screen grabs may help.

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One thought on “Problems with my dongle

  1. I’ve just tried one of those (tho just Vodaphone activated). It installed like a dream – very clever make it a USB memory drive with an autorun (Windows). It got a 5 of 6 bar signal and then refused to let me on the internet. I gave it back.Aside: can you drop me a mail?

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